Update - All updates have been completed successfully and sites are available. We will continue to closely monitor the environment.
Please direct any further questions to support@protechassociates.com.
Sep 17, 2026 - 23:51 EDT
Please direct any further questions to support@protechassociates.com.
Sep 17, 2026 - 23:51 EDT
Update - Server upgrade has been completed and verified. Final patch deployments are in the process of completing. We will continue to monitor and will followup with an update when the patching process is completed and verification is successful.
Sep 17, 2026 - 23:34 EDT
Sep 17, 2026 - 23:34 EDT
Update - Patch deployment and server upgrade is still in progress as we work through additional validation of the deployment and ensuring site availability. We will continue to closely monitor the environment and will post further updates when available.
Please direct any further questions to support@protechassociates.com.
Sep 17, 2026 - 22:27 EDT
Please direct any further questions to support@protechassociates.com.
Sep 17, 2026 - 22:27 EDT
Update - As a follow-up to our communication yesterday, we identified an additional change that we will make to our Protech MX environment this evening.
At 8:00 p.m. ET, we will deploy a patch and server upgrade. We expect no service disruption during the deployment.
Once the update is complete, please refer to this support document on best practices to refresh your MX/UX connection and enable multi-factor authentication on MX sign-ins.
https://marketing.fonteva.com/l/34462/2026-09-17/3tb78f6/34462/1789672942zLvJZjwT/Protech_MX_UX_Refresh_and_MFA_Guidance.docx.pdf
Additionally, our Chief Technology Officer, Craig Conway, and our Chief Product Officer, Brooke Huling, will host a live Customer Town Hall on Tuesday, September 22 at 11:30 a.m. ET to provide an update and answer your questions. Please register to attend.
https://events.zoom.us/ev/Am2eXQFDS0cX0rzTPHTM7mn4TO5G9_0M9jg0A3Sm7HiOYI1iWFko~AsazKuAUcKYDDl6F07hDiWWYB9Hel186-ozAVH8e4eTpJJ0rj0a3sCO6dQ
We will continue to closely monitor the environment and provide additional updates as we have information to share.
Sep 17, 2026 - 16:18 EDT
At 8:00 p.m. ET, we will deploy a patch and server upgrade. We expect no service disruption during the deployment.
Once the update is complete, please refer to this support document on best practices to refresh your MX/UX connection and enable multi-factor authentication on MX sign-ins.
https://marketing.fonteva.com/l/34462/2026-09-17/3tb78f6/34462/1789672942zLvJZjwT/Protech_MX_UX_Refresh_and_MFA_Guidance.docx.pdf
Additionally, our Chief Technology Officer, Craig Conway, and our Chief Product Officer, Brooke Huling, will host a live Customer Town Hall on Tuesday, September 22 at 11:30 a.m. ET to provide an update and answer your questions. Please register to attend.
https://events.zoom.us/ev/Am2eXQFDS0cX0rzTPHTM7mn4TO5G9_0M9jg0A3Sm7HiOYI1iWFko~AsazKuAUcKYDDl6F07hDiWWYB9Hel186-ozAVH8e4eTpJJ0rj0a3sCO6dQ
We will continue to closely monitor the environment and provide additional updates as we have information to share.
Sep 17, 2026 - 16:18 EDT
Update - The patch deployment process has been completed successfully and sites are available. We will continue to closely monitor the environment.
Please direct any further questions to support@protechassociates.com.
Sep 16, 2026 - 23:11 EDT
Please direct any further questions to support@protechassociates.com.
Sep 16, 2026 - 23:11 EDT
Update - Earlier this morning, we detected unusual activity on one of our servers. Out of an abundance of caution, we immediately took the affected server offline while we investigated.
This precautionary action impacted a small number of our customers. Our investigation has confirmed that no sensitive information was compromised.
As a result of our analysis, we are deploying a patch at 8:00 p.m. ET this evening. We expect no service disruption during the deployment.
We will continue to closely monitor the environment and will provide additional updates as we have information to share.
Sep 16, 2026 - 18:34 EDT
This precautionary action impacted a small number of our customers. Our investigation has confirmed that no sensitive information was compromised.
As a result of our analysis, we are deploying a patch at 8:00 p.m. ET this evening. We expect no service disruption during the deployment.
We will continue to closely monitor the environment and will provide additional updates as we have information to share.
Sep 16, 2026 - 18:34 EDT
Monitoring - Server functionality has been restored, and you should now have access to your MX sites.
To restore full service, we did need to roll back to our September 7, 2026 archive which will impact any web site configuration changes (Files and Folders) made after that date. We sincerely apologize for this inconvenience, and our support team is ready to assist with any updates you need.
Please reach out if you continue experiencing issues or need assistance.
A full investigation into the root cause is ongoing and our top priority. We will communicate our findings once complete.
Sep 16, 2026 - 10:04 EDT
To restore full service, we did need to roll back to our September 7, 2026 archive which will impact any web site configuration changes (Files and Folders) made after that date. We sincerely apologize for this inconvenience, and our support team is ready to assist with any updates you need.
Please reach out if you continue experiencing issues or need assistance.
A full investigation into the root cause is ongoing and our top priority. We will communicate our findings once complete.
Sep 16, 2026 - 10:04 EDT
Investigating - We're aware that some MX sites may currently be unavailable, and we want to keep you informed while we work to resolve it.
This morning, our team identified an issue with one of the hosting servers and took it offline as a precaution while we investigate and work on a fix. This step helps us protect your data and services while we address the underlying problem.
We don't have an estimated restoration time yet. We'll send a further update by 10AM EST, or sooner if the situation changes.
In the meantime, please direct any questions to support@protechassociates.com.
We appreciate your patience and understanding, and we apologize for any inconvenience this may cause. Restoring full service is our top priority.
Sep 16, 2026 - 07:50 EDT
This morning, our team identified an issue with one of the hosting servers and took it offline as a precaution while we investigate and work on a fix. This step helps us protect your data and services while we address the underlying problem.
We don't have an estimated restoration time yet. We'll send a further update by 10AM EST, or sooner if the situation changes.
In the meantime, please direct any questions to support@protechassociates.com.
We appreciate your patience and understanding, and we apologize for any inconvenience this may cause. Restoring full service is our top priority.
Sep 16, 2026 - 07:50 EDT
About This Site
This page is used for emergency communications in the event we don't have access to email or teams.
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